Frequently Asked Questions

How is my order sent?
Your order is sent via UPS Surepost! UPS picks it up from our location and (if applicable) USPS delivers it to your door!

How can I place my order?
The ordering process is completed online. You can order on our website,

Can I refund an order from DNA Health?

Yes! Orders can be refunded for up to 30 days after the purchase date, giving you time to try our products risk-free! Simply contact and we will process your refund. 

Can I cancel my auto-ship subscription, and how do I do this?
You can cancel your auto-ship subscription any time after the first month. Please allow 24 hours before your processing day to cancel properly. To do so, email us at and request the cancellation.

How can I contact you?
You can reach us by email:
or Call/Text us at: (800) 235-9602

What are your hours of service?
Our office is open Monday-Friday from 9am-5pm EST.

If you have any questions that have not been answered above:
Please email us at